Return & Refund Policy

Important Notice (Original Packaging Required)

To qualify for a return, all items must be sent back in their original packaging, including all protective materials, accessories, manuals, hardware, and labels.


Items returned without original packaging may be subject to additional deductions or denial of return at our discretion.


Christmas Season Return Policy

We offer a deferred return policy for Christmas orders from Dec 01 to Dec 31.
For example, if your order was placed between Dec 1, 2025, and Dec 31, 2025, you can apply a return process before Jan 31, 2026.

Please Note: All returned items must still meet our “new or like-new condition” requirements.


Order Cancellation and Refused Shipments

Orders may be cancelled within 24 hours by emailing info@fedfitness.com


We will issue a full refund within this time frame. After 24 hours, cancellations are not guaranteed due to potential shipping status delays. Customers will receive an email confirmation if the cancellation is successful.


Once an order has shipped, it cannot be cancelled, modified, or intercepted.


If a shipment is refused or undeliverable due to customer reasons, it will be treated as a customer-initiated return.


In such cases, outbound shipping and refusal fees will be deducted from the final refund.


Got questions? Reach out anytime at  info@fedfitness.com — we’re happy to help!

Return Eligibility & Conditions

4.1 Returns Within 30 Days

We accept returns within 30 days of delivery under the following conditions:

  • Item is new or like-new
  • No signs of misuse, impact, or incorrect assembly
  • Original packaging and accessories included

 

4.2 Non-returnable Situations

Returns will not be accepted if:

  • Return requested beyond 30 days.
  • Missing original accessories, packaging, manuals, or parts.
  • Damage caused by user error, accidents, or improper installation
  • Tampered labels, serial numbers, or warranty markings.
  • Failure to provide valid proof of purchase.
  • Products not purchased from fedfitness.com
  • Return request not submitted by the original purchaser.
  • Damage caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.
  • Other circumstances are stated in this policy.

Promotional Items, Free Gifts & Bundles

Suppose a free or discounted item was received due to the purchase of a qualifying product (e.g., free B item or 50% off C item with purchase of A). In that case, the value of the free/discounted item will be deducted from the refund if the qualifying product is returned.

  • Free item = deducted at full retail price
  • Discounted item = deducted at the discount difference
  • Bundle = partial refund only if ALL items are returned

Return Shipping Costs

FED Fitness believes in the quality of our products and hopes you to shop with confidence. Please read the following carefully to understand our returns and restocking fee policy.

6.1 Seller Covers (FED Fitness responsibility)

We will cover return shipping costs if the return is due to:

  • Wrong item shipped
  • Duplicate shipment
  • Delivery to an incorrect address caused by us
  • Manufacturing defects (photo/video evidence required)
  • Transit damage with a carrier-issued damage report

  Please Note: 

  • Unopened Products in original packaging can be returned for a full refund, subject to a return fee of 5% of the purchase price.
  • Opened Products in like-new condition can be returned for a full refund, subject to a 10% return fee of the purchase price.
6.2 Customer Covers (Customer responsibility)

Return shipping is the responsibility of the customer if returning due to any of the following:

  • Change of mind / buyer’s remorse
  • Wrong item purchased
  • No longer want the product
  • An incorrect shipping address was provided by the customer
  • Order cancellation after shipment
  • Product damaged due to improper use or assembly error
6.3 Carrier Responsibility

If damage occurred during transit and a carrier damage report is provided, FED Fitness will cover return shipping.

 

Return Process

Step 1: Contact us at info@fedfitness.com within 30 days of delivery.

Step 2: Provide photos/videos if claiming defects or damage.

Step 3: Receive return authorization & shipping instructions.

Step 4: Ship the item using a trackable service and provide the tracking number.

What's in Returns and Refused Shipments Fees

The Returns and Refused Shipments Fees include:

  • Bank transaction fees (Charged by payment provider)
  • Restocking fee (Charged by FED Fitness)


Refund Method & Timing

Refunds are issued to the original payment method after the returned item passes inspection.

Refund processing time: 7–14 business days (depending on banks/providers).

 

Replacement Service

Within 30 days of delivery, replacements are available for:

  • Confirmed transit damage (with carrier damage proof)
  • Significant product mismatch vs. description
  • Verified performance defects
  • Replacements will be shipped only after issue verification.

 

Additional Notes

10.1 Improper Use or Assembly Damage

Damage caused by misuse, incorrect installation, or accidental impact will not be considered a product defect and is not eligible for a full refund.

10.2 Accessory Return Policy
  • Accessories may be returned within 30 days if unused and in original packaging.
  • All labels must remain attached.

Got questions? Reach out anytime at info@fedfitness.com — we’re happy to help!