Shipping Protection Insurance Policy

Shipping Protection Insurance Policy

To provide a safer and more reliable shopping experience, we have partnered with Seel to offer Worry-Free Purchase protection, a value-added service designed to provide additional protection against eligible shipping-related issues. By purchasing this insurance, you will receive additional coverage and can directly contact Seel in case of any issues. Below is a detailed explanation of the insurance policy

1. Insurance Coverage

By adding Worry-Free Purchase protection to your order, your shipment will receive additional protection against eligible shipping-related issues during transit.

Coverage includes:

1.1 Lost Packages

A package may be considered lost if it has not been received and there have been no tracking updates within the applicable timeframe:

  • Domestic Orders: The package has not been received and has had no tracking updates for more than 30 days after shipment.
  • Cross-Border Orders: The package has not been received and has had no tracking updates for more than 60 days after shipment.
  • Marked as Delivered but Not Received: If the carrier shows that a package has been delivered but you have not received it, you may also submit a claim through Seel for review.
  • Stolen Packages: If your package has been stolen, you may submit a claim through Seel. Supporting documentation may be required depending on the circumstances.

Seel will review each claim based on the applicable protection terms and the information provided.

Resolution for Lost Packages:
For an approved lost-package claim, customers may receive a full refund of the order amount, excluding the Worry-Free Purchase protection fee.


1.2 Damaged Products

Damage to the outer packaging that does not affect the product itself, as well as clear pre-shipment product defects, are not covered.
If your product is damaged during transportation and becomes unusable, you may submit a claim for review. Eligible claims may receive compensation of up to the full purchase value, depending on the extent and impact of the damage.

Resolution for Damaged Products:
For an approved damage claim, customers may choose between a partial refund based on the extent of the damage or replacement parts, depending on the nature of the damage and the availability of the applicable parts.

  A quick tip: If you notice any damage to the outer shipping box upon delivery, please kindly take a clear photo before opening it. These photos provide Seel with the necessary proof to step in and quickly resolve any issues for you.


1.3 Delivery Delays

If your package is not delivered within the applicable delay period, you may be eligible to submit a delay claim through Seel:
  • United States orders: Delivery delays apply when the package has not arrived after 10 days following order fulfillment.
  • Orders outside the United States: Delivery delays apply when the package has not arrived after 30 days following order fulfillment.

Resolution for Delivery Delays:
For an approved delay claim, customers may receive a fixed compensation of $5, converted into the currency used for the original payment.

For eligible shipping issues, Seel will review your claim and provide an appropriate resolution based on the submitted information and applicable protection terms.


2. How to Purchase Worry-Free Purchase Protection

At checkout, customers may choose to add Worry-Free Purchase protection to their order. If selected, the applicable protection fee will be added to the order total. Please note that Worry-Free Purchase protection is applied on an order basis and covers only the products included in the applicable order.


3. Protection Service and Claims Process

After adding Worry-Free Purchase protection to your order, you can submit a claim through Seel’s Resolution Center if your package experiences an eligible shipping issue.

3.1 How to Submit a Claim

If you experience an eligible shipping issue, you can submit a claim through the Seel Resolution Center:

  1. Access the Seel Resolution Center
    Click the “Report an Issue” link in your Seel protection email, or visit the Seel Resolution Center directly at https://resolve.seel.com.
  2. Verify Your Email
    After accessing the Resolution Center, you will receive a verification email. Enter the verification code provided in the email to sign in.
  3. Submit Your Claim
    Follow the instructions in the Resolution Center to submit your claim and provide any required supporting documentation.
  4. Claim Review
    Seel will review your claim and process your application within 48 hours.

3.2 Claim Requirements

Depending on the type of claim, you may be required to provide supporting information or documentation for Seel’s review.

For damaged products, supporting documents may include:

  • Clear photos of the shipping packaging and product packaging;
  • Clear photos showing the damaged product.

For lost packages, additional supporting documentation may be required depending on the circumstances of the claim, particularly when a package is marked as delivered but has not been received. Examples of supporting documents may include:

  • Police report
  • Security footage
  • Carrier letter
  • Written documentation from an authority or leasing office detailing the package issue.

Seel will review your claim and process the application based on the submitted information.


4. Liability Statement

Claims submitted under Worry-Free Purchase protection are reviewed and processed by Seel in accordance with its applicable protection terms. FED Fitness may assist customers with relevant order information when necessary, but claim eligibility and resolution are determined by Seel.


5. Insurance Terms and Exemption Clauses

Insurance Terms: The terms and conditions provided by Seel will apply to customers who purchase the insurance. Please read the insurance terms carefully before purchasing to understand the coverage, claims process, and other relevant details.

Exemption Clauses: In certain situations (e.g., if incorrect delivery information is provided or if the product is intentionally damaged), Seel may not be liable for compensation. For detailed exemption clauses, please refer to the terms and policies provided by Seel.


6. Special Reminders

Ensure Accurate Shipping Information: Please make sure that your shipping address, contact number, and other information are accurate when placing your order to ensure smooth delivery and avoid issues with claims due to incorrect information

Check Your Products Promptly: After receiving your products, please inspect them immediately. If you find any damage or other issues, please use the Seel Resolution Center as described above to submit a claim. For additional questions regarding the claim process, you may contact Seel at support@seel.com.

Please note: For the same order issue, claims cannot be filed with both Seel and FED Fitness at the same time.