Shipping Policy

PART 1: FREE DOMESTIC SHIPPING (USA)*

This price includes any shipping costs associated with the product.
At checkout, it will ask you to provide your address and contact information before ordering. After your purchase, you will receive an email confirmation with an order number and details. Once your order has been shipped, you will receive tracking information by email.

1. Shipping Area & Delivery Availability

We currently ship orders within the continental United States only. Delivery is available to the 48 contiguous U.S. states. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, or U.S. military addresses (AA, AE, AP), and we are unable to deliver to P.O. Box or APO/FPO/DPO addresses at this time.

2. Order Processing & Shipping Times

We do our best to get your order out as soon as we can! The timelines can change around holidays or due to staffing at times, but the timeline stated below is our most up-to-date timeline for when orders will ship. Here is a breakdown of our standard timelines and what you can expect after you place your order.

2.1 Processing Time:

Please allow 1–2 business days for in-stock items to ship.

2.2 Shipping Timelines:

  • Parcel Shipping: Typically arrives within 3–7 business days;
  • Truck Freight Deliveries: 5–12 business days;

2.2.1 Most orders are shipped via ground carriers (UPS, FedEx, USPS, UPS, Amazon Logistics); Orders may arrive in multiple boxes, on different days, or from multiple carriers to speed up delivery.

2.2.2 Weather delays, holidays, and carrier schedules may occasionally impact these timelines.

2.3 Pre-Orders & Back-Orders:

The estimated dates on the product page or your order confirmation page are the dates we expect them to arrive in our warehouse.

Got questions? Reach out anytime at supprot@fedfitness.com — we’re happy to help!

PART 2: Freight Deliveries & Claims

1. Truck Freight Shipments

The following packages (including but not limited to) can be shipped as LTL (Truck Freight Delivery):

  • Barbell plate sets
  • Barbell plates and barbell sets
  • Treadmills
  • Elliptical machines
  • Rowing machines

A combination of the above items is also possible.

For larger items or combined products, we prefer to ship on pallets to reduce the possibility of loss or damage. If you have any special requirements, please contact us before purchasing and we will do our best to assist you.

1.1 Package Issue

  • For freight shipments, inspect your entire pallet upon delivery.
  • Make sure all items are accounted for and any visible damage is noted on the shipping documents before the driver leaves.
  • Report any issues to the carrier at the time of delivery, then notify us at support@fedfitness.com. We’ll assist in filing claims or disputes when applicable.

2. Shipping Protection Assurance

Shipping Protection Assurance is a value-added protection service provided by Seel. Customers may choose to add Worry-Free Purchase protection during checkout to receive additional assistance in case their order experiences unexpected shipping issues.

With this protection, customers may submit a claim for eligible situations, including:

Package Damage

If your product is damaged during transit and becomes unusable, you may submit a claim for evaluation. Eligible claims may receive compensation of up to the full purchase value, depending on the extent of the damage.

Package Loss

If your package is confirmed lost, marked as delivered but not received, stolen, or has not arrived within the applicable timeframe, you may submit a claim through Seel for assistance.

Delivery Delay

If your package is not delivered within the defined delay period, you may be eligible to submit a delay claim through Seel:

  • United States orders: Packages not delivered after 10 days following order fulfillment may qualify as delayed.
  • Orders outside the United States: Packages not delivered after 30 days following order fulfillment may qualify as delayed.

For any eligible shipping issues, customers can visit the Seel Resolution Center through the claim link provided in the Seel protection email or submit a request directly by visiting https://resolve.seel.com. 

Seel will review submitted claims and provide the appropriate resolution based on the details and supporting information provided.

PART 3: Avoid Extra Costs

1. Truck Accessibility & Special Arrangements:

If your location is not accessible by a full-size freight truck, please notify us as soon as possible so we can coordinate an alternative solution. Any additional shipping costs due to access limitations will be billed to the customer.

2. Missed Deliveries, Storage, and Returns:

If the freight carrier is unable to deliver due to lack of contact or failed appointment scheduling, storage fees will be assessed and billed accordingly. These fees must be paid before attempting to redeliver the order.

Delivery refusal, complications due to driveways, or the customer's unwillingness to pick up at the closest warehouse/storage location will result in a refund minus all shipping and return freight charges.

3. Moving upstairs/installation service (white glove service)

(White glove service is currently not available.)